Contact us
Your skin will thank you.
Questions? Requests? Need a glow consultation? For questions about your order, please check our FAQ page first. You’ll also find answers to many common skincare questions there.
Something not working as expected? Or simply changed your mind? Use this link to process your return: Start a return
Didn’t find the answer you were looking for in the FAQs? Or just want to say ✨hello✨? You can reach us anytime at support@velvetglow.ch . We’re happy to help and usually reply within 24 hours.
Tip: To make sure our reply doesn’t end up in spam, add us to your contacts.
Information
Send us an email
Our customer service team is happy to help with any questions about skincare, orders, returns, and more!
For your personal skincare recommendation, we need:
- Your skin type
- Your current skin concerns
- Your current routine (products & order)
- Products or ingredients you don’t tolerate or want to avoid
- Your skincare goal (e.g., glow, fewer breakouts, hydration, anti-aging)
That way we have everything we need for your personal recommendation.
